Can I visit the showroom being a costumer?
Absolutely. In the showroom in Twijzel, you can really experience Pilat ambience. You can see the whole collection and get advice from experts. If you wish to view a specific model, we advise you to make an inquire first.
Are you also providing custom furniture?
The team of professionals of Pilat&Pilat likes to think along with you about the best solutions for your interior needs. With variations on collection models and/or other interior solutions, well-considered and executed with focus and regard to your needs, we show what we are good at.
Where can I view Pilat&Pilat furniture?
Go to selling points to find a retailer nearby. We also have a showroom in Friesland, Twijzel where you can see a large part of the collection.
What is the delivery time of Pilat&Pilat furniture?
We strive to deliver your Pilat&Pilat furniture from your local dealer within 8 to 12 weeks.
Can I order directly from Pilat&Pilat being a customer?
The sale of the Pilat&Pilat furniture goes through our selling points, these selected dealers can be found on the website at: selling points
If, after visiting the showroom in Twijzel, you have an order you would like to place, we will send it to a local dealer in your area.
How often should I oil my furniture?
Newly purchased Pilat & Pilat furniture with oil finish have a hardening time between 8-10 weeks. During this period, a protective layer is formed on the timber. We advise you to not use the furniture intensively during this period.
Through the use of the piece of furniture, its timber may become pale or faded. This can be ‘refreshed’ by applying the included maintenance oil ( natural or white pigmented). This maintenance oil restores the original oil layer and gives a silky, smooth, dirt and water repellent coating.
• dining and coffee tables: once every 3 to 4 months
• dressers and closets: two times per year
Under the header ‘maintenance’ on the website you will find a detailed description.
How often should I soap my table?
The soaping frequency depends on the intensity of usage of the table. Soaping the table should be repeated by you, depending on the usage and dirt. Do you have an active family and is the table often dirty? Then you may clean the table weekly.
• dining and coffee tables: once every 1 to 4 weeks
• dressers and closets: once every 1 to 3 months
Under ‘Maintenance advice’ at the bottom of the webpage you will find a detailed description
How do I remove red wine and grease stains from my soaped furniture?
Try to remove these spots immediately with a damp cloth. You may use some soap to dilute the substances. The longer the stain remains on the furniture, the more difficult it becomes to remove these. Old stains will eventually disappear too, but it will take some more time. A very dirty table, for example after a party, we recommend an extra soap wash.
There is something wrong with my Pilat&Pilat furniture, where can I go?
The first contact point is your Pilat&Pilat dealer.
Can our Pilat&Pilat furniture be sand down and re-treated?
This is possible, you can send an email to firstname.lastname@example.org for an offer.
Which humidity is recommended?
In winter we tend to turn the heat on a lot more. This means that it’s pelasantly warm in the house, but this heat causes the air to become more dry in the house. The dry air is not only unhealthy for us, but also for our pets, plants and unfavorable for natural products like wood. During prolonged periods of low temperatures, the relative humidity may barely reach 30%, whereas a healthy relative humidity is 50-60%.
A natural product like wood can shrink and expand. At a constant relative air humidity of around 50%, this change is kept to a minimum. This prevents cracks in your wooden furniture.
I ran out of maintenance product, where can I buy new products?
Many Pilat&Pilat dealers sell oil and soap products. You may also send an email to email@example.com to place an order.